Terms of Use
TERMS AND CONDITIONS OF THE LAVEL ONLINE SHOP (hereinafter referred to as "Rules")
§1 Introductory regulations
The Online Store operating at https://lavel.pl is run by the owner of the Online Store and the manufacturer; "PPHU Lavel Edyta Trybała" (hereinafter also referred to as "Producer"), NIP: 551 106 40 73, based in 34-120 Andrychów at ul. Starowiejska 22A. The Lavel online store allows you to buy goods via the electronic network (Internet) - at https://lavel.pl.
§2 General provisions
1. The Regulations define the rules of purchases in the Lavel online store and constitute the general terms and conditions of the contract of sale.
2. The customer is obliged to read the content of these Regulations at the time of placing the order at the latest.
3. Each amendment to the Regulations will be published on the website https://lavel.pl in the Regulations tab.
4. The sales contract is concluded between the customer (hereinafter also referred to as "Purchaser”) And Lavel.
5. The law applicable to the sales contract is Polish law. The sales contract may be concluded only in Polish.
6. The Lavel Online Store sells products only in Poland.
§3 Purchasing rules
1. Lavel Online Store at the address https://lavel.pl is used to purchase selected original articles via the Internet, produced by the Lavel manufacturer.
2. Purchases in the Lavel online store may be made only by adults with full legal capacity. The basic condition for the implementation of purchases is the correct completion of the order form on the website https://lavel.pl, determining the form of payment and sending the order.
3. The prices posted on the store's website are only an invitation to submit offers within the meaning of Art. 71 of the Civil Code and do not constitute an offer within the meaning of Art. 66 of the Civil Code. The presented catalog of products does not constitute an offer within the meaning of the Civil Code, and is for information purposes only.
4. The Ordering Party, after selecting a specific product or products and placing it in the Virtual Cart available on the website https://lavel.plIn order to order selected goods, he should register to the store system by completing the registration form with the data indicated in the form, which are necessary for the execution of the above-mentioned order by Lavel.
5. Lavel's acceptance of each order placed is confirmed by e-mail or telephone by the service of the Online Store. The sale contract is concluded when Lavel confirms the order. Lavel may accept the offer (in the manner indicated in the preceding sentence) within 5 days from the date of placing the order. The contract is concluded upon confirmation of its acceptance by Lavel. Lavel's failure to accept the Ordering Party's offer within the above-mentioned period will be tantamount to rejection of the offer. Thus, the Employer will no longer be bound by his declaration of will. The period for accepting the offer begins on the first working day following the dispatch of the order (offer) by the Ordering Party, and ends on the fifth day following the dispatch of the order.
6. By sending the order, the Ordering Party declares that he has read the Regulations of the Lavel Online Store, in particular with the possibility of withdrawing from the contract, in accordance with the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827), and accepts all its provisions without reservations.
7. The Lavel Online Store accepts orders 30 hours a day, all days of the year. Orders placed on Sundays and public holidays (public holidays) will be considered on the first working day following the day on which the order was placed. The Seller is obliged to deliver the product to the Ordering Party no later than within XNUMX days from the date of concluding the sales contract.
8. The prices quoted in the Lavel Online Store are prices expressed in Polish zlotys (PLN) and are GROSS prices. The price given for each product is binding for the Parties to the sales contract at the time of placing the order by the Ordering Party.
9. Lavel, as the operator of the Online Store, issues a sales document, which is an invoice. The invoice will be sent electronically when the order is processed (shipment).
10. Placing an order by the Ordering Party is tantamount to authorizing the Online Store to issue an invoice without the need to obtain the Ordering Party's signature.
§4 Payment methods and prices
1. After selecting a specific form of payment, the Ordering Party will transfer the goods to the website that supports the form of payment selected by the Ordering Party, and after completing the payment procedure, back to the website. https://lavel.pl
2. Lavel accepts the following payment methods:
- In cash - payment on delivery - to the hands of a shipping company employee upon receipt of the goods or to the hands of an employee of the Polish Post Office upon receipt of the goods.
- Electronic payment processed by PayU - by bank transfer to the PayU account, by payment card or by electronic transfer from a selected bank.
§5 Terms of delivery of goods
1. In the ordering process, the ordering party may choose the following forms of delivery of the ordered goods:
- delivery via GLS courier;
- delivery via InPost parcel lockers.
2. Once completed, an order cannot be withdrawn from execution.
3. In the case of payment by bank transfer, the Ordering Party will receive a notification about the change of the order status to "Awaiting payment". Information from the bank that the funds have been credited to the recipient's account does not mean that the payment has been credited to Lavel. The waiting period for the transaction to be posted may be 3-7 days. After the payment is credited to the Lavel account, the Ordering Party will receive a notification about the change of the order status to "In progress".
4. A partially completed order form (in particular an incorrect e-mail address, telephone number) will be rejected by Lavel each time.
5. Upon rejection of the order, the order will be canceled and the personal data contained therein will be removed from the Lavel database.
6. When the shipment is handed over to the courier / Poczta Polska / Paczkomaty InPost, the Ordering Party receives an e-mail informing about this fact and the form of the shipment and the order number.
7. The date of delivery of the product consists of the time of order fulfillment and the time of shipment delivery. All shipping costs are always covered by the Buyer. When accepting the order, they will be added to the price of the goods. Shipping costs are subject to change along with changes in operators' price lists.
8. Sending the shipment is confirmed by changing the order status to "Completed" - from now on, the operator is responsible for timely delivery of the order.
9. To facilitate and improve the buying process through the website https://lavel.pl e-mail correspondence or telephone contact is maintained between the Ordering Party and Lavel. As part of the contact, the Ordering Party will receive the e-mail address (or telephone number) regarding the products ordered by him to the e-mail address provided during logging in (registration). Except for the information regarding the cancellation of the order at the customer's request or due to the lack of goods, all e-mails contain the order number, the list of goods ordered, the amount and the selected method of payment, as well as the method of delivery, as well as the recipient's details.
10. Upon the complete acceptance of the ordered products and the method of payment and receipt, as well as the acceptance of these Regulations, the Ordering Party receives information confirming the order. It contains the order number, a list of selected goods, the selected method of payment and delivery with address. However, this does not mean that Lavel has accepted the order.
11. In such a case, when not all products ordered by the Ordering Party are possible to be realized by Lavel (which depends on Lavel's free decision), the Ordering Party receives a message informing about what items have been completed and it is up to him to decide whether to cancel the entire order or realized in the shape in which it is possible at a given moment. Depending on the decision made by the Ordering Party, Lavel will send an e-mail confirming the complete cancellation of the order or confirmation of incomplete completion (provided that Lavel decides to accept the order in accordance with the provisions of 3.5. Of the Regulations). If the Ordering Party does not make any decision regarding the partial completion of the order within 5 working days from the date of receiving the message from Lavel, the order will be automatically canceled, about which the Ordering Party will be notified by an appropriate e-mail.
12. After completing the ordered items and sending them, the Ordering Party receives a message confirming this fact and at the same time informing about the minimum time in which the shipment should be delivered to the addressee
13. In the event of cancellation of the order at the express request of the Ordering Party or due to the lack of the ordered goods in the warehouse, the Ordering Party shall receive relevant information along with the reason for the cancellation. Cancellation of the order at the request of the Ordering Party - after confirming the order in accordance with the provisions of 5.10. Of the Regulations - requires the express consent of Lavel each time.
§6 Complaints
1. If, after receiving the goods, the Ordering Party finds defects in it, it is recommended to return the purchased product to the following address: "Lavel, ul. Starowiejska 22B, 34-120 Andrychów, contact phone: +48 577 810 887"
2. Lavel does not accept parcels sent COD and costumes packed in any type of envelope - only cardboard packaging (this requirement is dictated by the possibility of damage to the outfit during transport).
3. The advertised goods should be accompanied by a complaint form together with the proof of purchase of the goods or an indication of other proofs of purchase of the goods (eg order number). The complaint should contain a description of the defect in the goods and the date on which the defect arose. The claim form is attached as Appendix 1 to this contract.
4. Complaints are considered within 14 days from the date Lavel receives the shipment with the defective product at the latest. Within the same period, the Ordering Party should be notified of the result of the complaint.
5. In the event of a justified complaint, the damaged goods will be repaired or replaced with another, full-fledged one, and if it is no longer possible (eg due to the goods being exhausted), Lavel will return the Buyer the equivalent of the product price or offer the goods available in the store.
§7 The right to withdraw from the contract
1. The contracting authority may withdraw from the contract without giving any reason within 14 days from the date of taking possession of the goods. To meet the above deadline, it is enough to send the Statement of withdrawal from the contract, a specimen of which is attached as Appendix 2 ("Appendix 2”) To these Regulations, but the attached template of the Statement is not obligatory.
1 a. Please provide a reason to improve the quality of future services offered by the Lavel store, incl. in order to avoid a situation in which the Ordering Party is forced to withdraw from the contract.
2. The Seller undertakes to immediately, and in any case not later than within 14 calendar days of receiving the Ordering Party's Statement of withdrawal from the contract, return to the Ordering Party all payments made by him, including delivery costs, except for additional costs resulting from the other method of delivery chosen by the Ordering Party. than the cheapest standard delivery method available in the Online Store. The reimbursement will be made by the same method of payment used by the Ordering Party, unless the Ordering Party agrees to a different method of reimbursement.
3. The Ordering Party undertakes to return the goods to the Seller immediately, and in any event not later than within 14 calendar days from the date on which he withdrew from the contract. If the Ordering Party does not fulfill the obligation to return the goods on time, the Seller may withhold the reimbursement of payments received from the Ordering Party until the goods are returned or proof of their return is provided. In connection with the above, the Seller will not be obliged to meet the deadline specified in point 7.2, which means in particular that in such a case Lavel is not delayed with regard to the reimbursement of payments and delivery costs.
4. The Ordering Party who withdraws from the contract bears the direct costs of returning the goods to the Seller. The returned goods must not be packed in any type of envelope - only cardboard packaging.
5. The Ordering Party shall not be entitled to withdraw from the contract in respect of contracts in which the subject of the service is an item manufactured according to the consumer's specifications or serving to satisfy his individual needs. This provision applies in particular to a custom-made swimsuit according to the dimensions provided by the Ordering Party when placing the order.
§8 Exchange of goods
1. The ordering party may, within 14 days from the date of taking possession of the goods, replace the item within the same model with a different size or color. To meet the deadline, before its expiry, it must be delivered to the following address: "Lavel, ul. Starowiejska 22B, 34-120 Andrychów ”, Printing of the Exchange together with the goods exchanged. The Exchange Form is attached as Appendix 3 to the Regulations ("Appendix 3").
2. The basis for the Ordering Party to use the goods exchange option is delivery of the exchange form to Lavel.
3. The product should be sent back in a hard box (preferably in the same box in which the product was sent to the customer).
3. The expected time for replacement is 14 business days, and is not binding on Lavel.
4. Lavel does not accept parcels sent COD. The ordering party who takes advantage of the exchange option bears the costs of postal items.
§9 Personal data protection
1. The completed personal data in the order form (in accordance with the Act of August 29, 1997 on the protection of personal data, Journal of Laws No. 133, item. 883), will be processed by Lavel only for the purpose of fulfilling the order, including issuing an invoice and conducting financial reporting resulting from the provisions of generally applicable law. These data are confidential and will not be disclosed to third parties.
2. The Ordering Party's personal data are protected in accordance with the Personal Data Act, they are not transferred, resold or lent to other persons or institutions for purposes other than those related to the execution of the order.
3. The administrator of the Lavel online store has access to personal data. Each Ordering Party has the right to inspect their data, to correct them and to make requests provided for in the Act on the protection of personal data.
Detailed information on the protection of personal data can be found on the website Privacy Policy.
§10 Tasks arising from the Digital Services Act (DSA)
1. Checkpoint:
If you have any questions, comments or submissions regarding our online store, please contact us via e-mail: [email protected]. Additionally, for your convenience, a contact form is available on our website.
2. Terms of acceptable content:
Users of our website can post comments and opinions on products or related topics related to the company's activities and supplement their profile with data regarding body dimensions and related to the selection of a swimsuit or other LAVEL product. We do not accept content that is offensive, vulgar, or violates copyrights or other rights of third parties. Any content deemed unacceptable will be removed.
3. Reporting and moderation procedures:
If you notice any content that violates the laws or regulations, please report it by e-mail: [email protected]. Each report will be considered individually and the submitter will be informed about the result of the moderation process.
4. Integration with Google Opinions and Facebook:
Opinions about our products from Google and Facebook are automatically uploaded to our website. Users cannot add opinions directly on our website, but can do so via Google or Facebook.
5. Principles of liability:
We are not responsible for content published by users unless we have knowledge of its illegality. If we receive a report of illegal content, we will take appropriate steps in accordance with applicable law.
We remind you that failure to comply with DSA regulations may result in legal consequences.
§11 Final provisions
1. Lavel reserves the right to: unilaterally and unilaterally change prices in abstract terms, with effect from the moment of changing and changing the offer of the Lavel online store. In the case of ordering more than one item, it is possible to fulfill the order in parts, several items to be delivered in several batches, and the shipping fee will be charged only once - at the very beginning.
2. These Regulations have been drawn up on the basis of the applicable provisions of Polish law. In matters not covered by these Regulations, as well as to the extent that the Regulations would turn out to be inconsistent with mandatory provisions of law, the relevant provisions of generally applicable Polish law shall apply.
§12 Annexes
1. complaint Form (PDF)
Amendments and updates to these Regulations
We may update these Terms and Conditions from time to time at our discretion. If we make changes, we will post the amended Regulations on our website and also change its Effective Date, which is below. Be sure to check back here from time to time to make sure you are aware of any changes to these Terms and Conditions. Any significant changes to these Regulations will be communicated to registered users by notification to their account or posting a notification of the change on the Website. Your permanent access to the website or its use after the effective date of these changes will be subject to the amended version of the Regulations.
Last changes: February 16, 2024
